Description

If you areinterested in a unique opportunity to be a part of something great, and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!   

Job Overview:   

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.  The manager exercises sound judgment, and the willingness and capability to make decisions.  PM oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures. 
Who we are:  

At Trinity Animal Hospital, we offer primary care, emergency care, urgent care, boarding, day care, grooming, and bathing for dogs and cats in Holly Springs, Cary, and Apex. We are proud to be Feline-Friendly certified. Our Vision here at Trinity Animal Hospital is to solidify the bond between our team, your pet and yourself! Trinity isn’t just about practicing the best medicine, but really about building relationships with our clients. We offer same-day appointments during our regular business hours. Please contact us for availability.  

Culture and Work Environment   

• Communicates the practice’s values and mission to the team. Motivates staff and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements   

• Ability to analyze various sources of data to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills. 
• A commitment to outstanding client service.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

• Ourvast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• ​​​​​​​Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

• ​​​​​​Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Tenure-based incentive program and performance bonuses
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program and so much more!

If you are passionate about pets and people and want to lead an outstanding team of veterinary professionals, we want you to join our team!
Apply today! We look forward to hearing from you!   

 https://www.thrivepetcare.com/ 

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